Help Center
Frequently Asked Questions
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Do you have any physical stores or just an online shop?
We don't have any physical stores. We only sell online at the moment.
Do you ship internationally?
Yes, we ship almost anywhere in the world.
* International orders are subject to import, customs duties, and taxes which are applied once your shipment reaches the destination country. We cannot predict what your particular fees may be. For more information regarding your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information regarding the accepted method of payment for duties, taxes, and other fees upon delivery.
Do we need to sign for delivery?
You don't need to sign or even be present for the delivery of your order.
Where do you ship products from?
We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers worldwide, enabling us to pass our savings directly to our customers and offer exceptional products at highly competitive prices.
We sample each item and even visit factories to ensure the best quality and sustainable practices.
How long before my product is shipped?
It will take 2-3 business days before your product is shipped.
What is the estimated delivery date (ETA)?
Depending on your location, delivery can take between 7 to 30 days. Rest assured, we will send you your tracking number once it's shipped.
How to return and replace my item?
We strongly believe in the quality of our products. Therefore, we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).
If, for any reason, you are not satisfied with your product, simply return it to us, and we will refund your money or exchange your product (the choice is yours) within 30 days, no questions asked.
Please contact us via email at (email) first, and we will provide you with the appropriate return shipping address.
⚠️ Please note that return/exchange shipping fees are at your expense. We will not provide a return shipping label.⚠️ Also, be aware that any return sent to us without prior contact with our customer service will not be accepted.
Where is my order confirmation?
The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam emails or your trash as it might also be located there.
What should I do if I want to cancel my order?
Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
And if I still need help?
That's why we're here. Reach out to us through our support center, and we'll respond to your message as soon as possible.
Get in touch with a team member.
Enter your tracking number in the box below and click. "TRACK MY ORDER"
⚠️ If your tracking number doesn't work, please wait for 2 to 3 days and try again. In most cases, your order is en route, but the system information is delayed.
